• ABC Details

NL 911 Bureau Inc.

Responsible Entity

Municipal Affairs and Environment


Section 12 of the Emergency 911 Act


Level I


NL 911 Bureau Inc. (NL911) is a not for profit corporation created in March 2015 and is responsible for establishing the number “911” as the primary emergency telephone number for use in Newfoundland and Labrador; and for establishing, implementing and operating an emergency 911 telephone service.

Further, the Act indicates that NL911 is responsible for ensuring the service protects personal information, provides accurate and current information to primary and secondary Public Safety Answering Points (PSAP), integrates data from the civic addressing system where it exists, is efficient and cost-effective, and is flexible and responsive to changing technologies.

The NL911 Board of Directors (Board) is responsible to provide oversight and direction as well as governance to NL911, to ensure that the operations and administration of the NL911 service are being carried out as per legislative requirements.

There are three main roles of the Board:

  • to set a course for achieving the mandate of the organization;
  • to approve a strategic plan that ensures that the organization fulfills its mandate and key responsibilities; and
  • to provide oversight for the organization, ensuring that a clear framework of accountability within the organization is in place.


As per the Act, the Lieutenant Governor in Council (LGIC) shall appoint the NL911 Board to consist of a maximum of 9 directors including the following persons: one member of the board of directors of Municipalities Newfoundland and Labrador; and one representative from each primary public safety answering point. The director of the NL911 shall be a director of the corporation by virtue of his or her office. At least one director of the board shall be a resident of Labrador. The Act further states that where a vacancy occurs on the board the LGIC may appoint a person to fill the vacancy.

Competency Profile:

The NL911 Board of Directors collectively possesses the following core competencies:

  • Strategic Management and Organizational Change
  • Executive Experience
  • Financial Literacy
  • Government Relations/Legislation
  • Human Resources
  • Information Management
  • Marketing/Advertising/Public Relations
  • Project Management
  • Policy and Planning
  • Emergency Service Industry Knowledge and Experience
  • Decision Making
  • Relationship Building
  • Reasoning Skills
  • Team Player


While there are no specific qualifications or requirements in the Act, candidates for the Board should demonstrate the competencies identified above as well as the following personal attributes: 

  • Exposure and awareness of emergency management and response in the province
  • Knowledge of local government structures
  • Previous Board Experience
  • High ethical standards and integrity
  • Appreciation of the responsibilities to the public
  • Experience in interpreting and applying legislation
  • Flexible, responsive and willing to consider others’ opinions
  • Capable of a wide perspective on issues
  • No direct or indirect conflict of interest
  • Ability to attend scheduled board meetings

Time Commitments:

Members of the Board meet 4 times per year. Board members are expected to review materials and prepare for Board and Committee meetings.


As per the Act a director shall hold office for 4 years from the date his or her appointment becomes effective. A director, other than the director of the NL 911 Bureau Inc., may not serve as a director for more than 3 consecutive terms.

Additional Information:

Vacancy Profile:

Where a vacancy occurs on the board because of the death, illness, resignation, removal of a member, or for another reason, the Lieutenant-Governor in Council may appoint a person to fill the vacancy. Board members should demonstrate the competencies and qualifications identified above.

The position of Board Chair is currently vacant. It is the role of the Chair to manage the operation of the Board and to lead the Board in the productive discharge of its duties and responsibilities. The Chair of the Board is responsible to:

  • Preside over all meetings of the Board and exercise all powers associated with that position;
  • Identify any real or potential conflict of interest, including those disclosed to the Chair by a Board Director, and ensure the Board Director removes him or herself from decision making process where a conflict of interest, or perceived conflict of interest, exists;
  • Determine appropriate action to address or resolve a conflict of interest affecting a Board member in accordance with the Conflict of Interest Act;
  • Maintain communications with Directors outside of formal Board meetings as appropriate;
  • In conjunction with the Executive Director, conduct a governance and organizational orientation for all new Board members, ideally within three months of being appointed; and
  • In conjunction with the Executive Director, canvass Board members as required for input and/or decision making should the need arise outside regularly scheduled Board meetings.

Current Members:
NameTitleAppointment TypeAppointment Date (yyyy/mm/dd)Expiry Date (yyyy/mm/dd)
Butt, Ms. Sherry A. Vice-Chairperson / Labrador Representative Lieutenant Governor in Council2015-01-232019-01-22
Coffey, Ms. Marlene MemberLieutenant Governor in Council2015-01-232019-01-22
Colford, Ms. Sherry Member / St. John's Public Safety Answering PointLieutenant Governor in Council2015-01-232018-01-22
Flynn, Mr. ToddMember / Corner Brook Public Safety Answering PointLieutenant Governor in Council2016-06-282020-06-27
Keating, Mr. Keith MemberLieutenant Governor in Council2015-01-232019-01-22
Murphy, Mr. Richard A.MemberLieutenant Governor in Council2015-01-232018-01-22
Oldford, Ms. KarenMember / Municipalities Newfoundland and LabradorLieutenant Governor in Council2016-06-282020-06-27
Power, Ms. KerryMember / Director of NL 911 Bureau Inc.By virtue of his or her officeNot Applicable
VacantChairLieutenant Governor in CouncilNot Applicable

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